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Find a suitable truck for you from 50,000 trucks in Japan!

FAQS

Q

I can’t find the trucks/ machineries/ parts that I’m looking for…

A

Please send us an inquiry e-mail https://goodtruck.jp/truck/inquiry/ or give us a phone call +81-244-22-1555. Our professional staffs will find or suggest the suitable products for you. Please do not hesitate.

Q

I normally purchase the products by C&F so if FOB, I don’t know how to prepare the shipments to the port for importing…

A

Don’t worry. We can accept most of the incoterms like FOB, C&F, and CIF. Please do not hesitate to convey your concerns to us.

Q

I am worried to buy the products without checking the condition by myself…

A

Don’t worry. We provide the photos more than 30 to show you how the condition is. Before we purchase the stocks, our purchasing staff check the condition and after the unit arrives, our mechanic check the condition again then we tell you the condition honestly. If you want to check the condition more carefully, we can take the video of the unit and send it to you too.

Q

I would like to visit your company to check the actual truck/ machinery/ parts conditions.

A

You are welcome to visit our company. Please make an appointment with the person in charge of you.

Flow

  • 01

    INQUIRY

    If you find suitable trucks, please click the "INQURY" , fill up the form and send it to us.
    If you cannot find your required unit, please send us the details what you are looking for. We will reply you for the next process or suggest the similar unit for you.

  • 02

    DISCUSSION / NEOGTIATION

    Acoording to your inquiry message, we will reply you by e-mail or the phone call to negotiate or discuss the details further.

  • 03

    CONFIRMATION

    After we both can confirm the price, terms and condition, we will send you the proforma invoice and contract document. Please sign them and send them back to us.

  • 04

    PAYMENT CONFIRMATION

    After signed on the contract, please kindly send us the full payment against the proforma invoice.

  • 05

    SHIPMENT BOOKING

    After we receive your payment, we will proceed the shipment booking.

  • 06

    CBU by Ro-Ro Shipment

    PREPARATION FOR SHIPMENT

    According to the shipment, we will get the inspection if
    you need, and stand by for the departure.

    Container

    DISMANTLING/ CONTAINER LOADING

    We will dismantle the trucks and put them into the
    container, send the container to the port for exporting.

  • 07

    CUSTOM CLEARANCE

    Getting the export custom clearance.

  • 08

    DEPARTURE FROM JAPAN

    Your truck/machinery or container leave from the port in Japan heading to your importing port.

  • 09

    ARRIVAL AT YOUR COUNTRY

    Congratulation for the arrival of your unit at your port !!!